Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All sales are final and there are no refunds.
However if we have made a mistake with your order and we have been able to establish our error a refund would be processed as soon as i get the item sent back to me.
Shipping fees are not refundable
Customers are advised to use their correct sizes or ask questions when in doubt
Thank you for shopping with the House of Izzi.
We advise that you confirm your measurements as the items are custom-made to the size you select. These items can not be refunded or exchanged.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):https://ec.europa.eu/consumers/odr