1-3 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All sales are final and there are no refunds.
However if we have made a mistake with your order and we have been able to establish our error a refund would be processed as soon as i get the item sent back to me.
Shipping fees are not refundable
Customers are advised to use their correct sizes or ask questions when in doubt
Oct 31, 2023
Sep 10, 2023
May 18, 2023
Feb 24, 2023
I needed an urgent outfit, time was of the essence so I paid extra for an express service, I couldn’t believe my eyes, I placed my order and I got the custom item within 4 days.
Oct 27, 2022
Thank you for shopping with the House of Izzi.
We advise that you confirm your measurements as the items are custom-made to the size you select. These items can not be refunded or exchanged.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):https://ec.europa.eu/consumers/odr